At Echo Wave Pros, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our policy below for returns and refunds.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Products that show signs of use, damage, or are missing parts not due to our error may not be eligible for return.
Return Process
To initiate a return, please contact us at:
Include your order details, reason for return, and clear images (if applicable). Once your request is reviewed and approved, we will provide further instructions.
Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed within 5 to 10 business days.
Since we operate on a Cash on Delivery basis, refunds will be issued via bank transfer or another mutually agreed method.
Exchange Policy
If you receive a defective or damaged product, you may request an exchange within 3 days of delivery. We will replace the item at no additional cost after verification.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or product-specific reasons. These will be clearly mentioned on the product page, if applicable.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check with your bank or payment provider. If the issue persists, contact us at:
Shipping for Returns
Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item received.
Changes to This Policy
Echo Wave Pros reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page.