Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please provide evidence through photographs when you request a return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different one, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your original purchase.
Non-Returnable Items
Some items may be non-returnable, including but not limited to opened or used products, clearance items, and gift cards. If you are unsure whether your item is returnable, please contact us before making a purchase.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with echowavepros.com is satisfactory.